April 17, 2024

Will AI replace human capital in companies?




For some time now, there has been talk of nothing else but artificial intelligence (AI). Although it reached the mass public just over a year ago (the launch of ChatGPT at the end of 2022 was perhaps the most important news in the technological world in a long time), it already occupies a large part of companies' priorities, as well as the concerns of leaders and workers.

Beyond its amazing capabilities and the benefits it offers organizations in terms of productivity, efficiency, creating experiences for employees and customers, or modernizing business models, fear is looming. Does this technology have the potential to replace the human capital of companies?

It is a disruptive and revolutionary technology. As such, by definition, it comes to break the established order. Many tasks that were done in a certain way will become meaningless, particularly those repetitive, tedious, risky, or with little added value activities.

But why would a company allocate valuable human resources to search for data in a massive set of documents, summarize a lengthy text, or handle hundreds of customer interactions? Today, AI is capable of solving all this more quickly, more efficiently, and with processes that minimize error margins.

However, this does not replace people but rather relocates them. The challenge is to be able to implement AI as an ally and develop upskilling and reskilling strategies so that each talent can fully deploy their human capabilities to deliver value to the organization.

We can unleash our full potential, including empathy, judgment, creativity, or leadership skills, if we manage to assemble synergistic human-machine work teams, where each part does what it does best.

Resisting evolution is like fighting windmills: progress will happen anyway, and there is nothing more advisable than quickly adopting AI and understanding how and for what it can help us.

For the most concerned, a reassuring message: humanity has witnessed numerous technological revolutions. Not only has it always come out stronger, but it has also known how to leverage these innovations to improve its quality of life. Why wouldn’t AI follow this same logic?

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