Will AI replace human capital in companies?

Beyond its amazing capabilities and the benefits it offers organizations in terms of productivity, efficiency, creating experiences for employees and customers, or modernizing business models, fear is looming. Does this technology have the potential to replace the human capital of companies?

It is a disruptive and revolutionary technology. As such, by definition, it comes to break the established order. Many tasks that were done in a certain way will become meaningless, particularly those repetitive, tedious, risky, or with little added value activities.

But why would a company allocate valuable human resources to search for data in a massive set of documents, summarize a lengthy text, or handle hundreds of customer interactions? Today, AI is capable of solving all this more quickly, more efficiently, and with processes that minimize error margins.

However, this does not replace people but rather relocates them. The challenge is to be able to implement AI as an ally and develop upskilling and reskilling strategies so that each talent can fully deploy their human capabilities to deliver value to the organization.

We can unleash our full potential, including empathy, judgment, creativity, or leadership skills, if we manage to assemble synergistic human-machine work teams, where each part does what it does best.

Resisting evolution is like fighting windmills: progress will happen anyway, and there is nothing more advisable than quickly adopting AI and understanding how and for what it can help us.

For the most concerned, a reassuring message: humanity has witnessed numerous technological revolutions. Not only has it always come out stronger, but it has also known how to leverage these innovations to improve its quality of life. Why wouldn’t AI follow this same logic?

In this transformation process, the use of Workdeck tools is essential: they allow us to understand how people manage their time, what aspects can be optimized, or what performance they are showing. Leaders have at their fingertips, in clear and simple reports, the information they need to evaluate the progress of a project, the investment of hours worked, or the redistribution of tasks within a team. We invite you to start a free trial and see for yourself.